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 What is your return policy?

Due to COVID-19, Crowned By Thorns does not accept returns or exchanges. All sales are final.

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I placed an order, when will I receive it?

All order are shipped by the following day by 5 PM via USPS, DHL or UPS mail. Your order should be received within 5-25 days after ordering and processing based on 3PL time frame.  

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I am unsatisfied with my order or having issues with placing an order. Whom should I contact?

Please email info@crownedbythorns.com or, us the chat feature below. 

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What if I never received my item?

Crowned By Thorns does not assume responsibility for lost or stolen packages confirmed to be delivered due to USPS/UPS obligations. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for investigative purposes only

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What should I do if my item is lost or stolen before I could receive my package?

If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

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Do we ship internationally? 

Yes, Crowned By Thorns does ship internationally. Please select your country of choice during your online checkout. 

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